Privacy Policy

Last updated: October 2025

This Privacy Policy explains how KLM Studios collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal data:

  • Name and contact details (e.g. email address, phone number)

  • Booking and payment information

  • Health or fitness information you choose to provide (e.g. relevant to Personal training or classes)

  • Technical data (e.g. IP address, browser type, and how you use our website)

2. How We Use Your Information

We use your information to:

  • Provide and manage our fitness services

  • Process bookings and payments

  • Communicate with you about your sessions or enquiries

  • Send marketing updates (only if you’ve opted in)

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data under the following bases:

  • Contract: to provide the services you’ve requested

  • Legal obligation: to comply with UK law

  • Legitimate interests: to improve our services and business operations

  • Consent: where we rely on your permission (e.g. for marketing communications)

4. How We Share Your Data

We do not sell or rent your personal data. We may share your information with:

  • Payment providers (for secure transactions)

  • IT and website hosting providers

  • Professional advisers (e.g. accountants)

  • Regulators or authorities where legally required

5. Data Storage & Security

  • Your data is stored securely within the UK/EU or in compliance with UK GDPR safeguards.

  • We use appropriate technical and organisational measures to protect your data.

  • We only keep your personal information for as long as necessary for the purposes we collected it.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (where legally possible)

  • Restrict or object to certain processing

  • Request transfer of your data to another provider

  • Withdraw consent where processing is based on consent

You can exercise these rights by contacting us (see Section 8).

7. Cookies

Our website may use cookies to improve functionality and analyse usage. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:
KLM Studios Limited
Email: info@klmstudios.co.uk
Address: 138-140 Welling High Street, Welling, Bexley, DA16 1TJ

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.